BAD VIBER SERVICE

My interactions with your customer service have left me frustrated and inconvenienced. I believe it is crucial to address these matters promptly and rectify them to ensure a satisfactory customer experience.

Firstly, I was taken aback when I discovered that my debit order request was removed without my knowledge or consent. I was informed by a Vodacom agent that the system executed this action automatically, which is highly unacceptable. I expect full transparency and communication regarding changes to my account.

Secondly, on October 3rd, I contacted Vodacom myself to inquire about why my account was not debited. To my surprise, I received a letter of demand, giving me only 7 days to settle the outstanding bill. This situation was exacerbated when I was provided with incorrect banking details by a Vodacom agent, and there were no clear instructions on how to make a payment. Before the 7-day deadline elapsed, my account was suspended, leaving me without connection services. It was only through a Google search that I was able to find instructions for making an EFT payment from my FNB account. I promptly sent the proof of payment as required. However, my account remained suspended.

Subsequent attempts to resolve these issues were met with further frustration, as I encountered a rude agent on the line. It was only after repeated calls and the submission of additional documentation that my account was eventually unsuspended.

To my dismay, as of today, October 12th, my account has been suspended once again. This recurring issue has persisted since I began my relationship with Vodacom. I must emphasise the urgency of resolving these issues as they have not only disrupted my connectivity but also eroded my confidence in Vodacom's ability to provide reliable service.