1 reviews | Active since Feb 2015
BAD, VERY BAD AFTER SERVICE FROM VODACOM as a service provider
Vodacom's after service is BEYOND PATHETIC. My fibre account was previously on a debit order, the end of June they did not debit my account as the 25th was on a weekend. This they confirmed when I contacted them on th 27th of June 2022. I was advised to make the payment. After I sent the proof of payment, VODACOM actually debited my ACCOUNT again!Thank goodness there was no longer funds available. Then on 1 July 2022, they suspended my account because i have paid R0.10 SHORT. Yes, a 10 cents people. I then paid R50.10 which took the poor fools another 2 weeks to locate and allocate to my account. The continuously throttle my line even though its uncapped. Then I sent the required form to cancel the debit of my account. They confirmed that someone would contact me to advise whether or not its been approved. No one did ofourse. Luckily, I contact them on the 25th and the 100th call center agent says there is no debit on my account. So if I had not called in, I would not have known to pay it and they would hae probably susupended my account AGAIN. Thank you but no thank you. I have many more options for new better providers available. I will not even mention the numerous calls I had to make to sort out THEIR MESS on my fibre account
