FS
Ferdi S

1 reviews | Active since Jan 2017

19 Jan 2017, 15:44

BAD!!! Useless service from VODACOM

<p>I have been a customer with Vodacom for the past 10 years. Out of the blue my details on my account changed to another person. </p> <p>I contacted Vodacom Customer Care on 2 different occasions. </p> <p>I visited the Vodacom Shop at East Rand Mall in person and received a sms back from Vodacom that I will be contacted within two working days. Never heard from Vodacom. </p> <p>I again contacted Vodacom Customer Care, send them documents they required, received a sms back, I will be contacted within two working days. </p> <p>Seven working days later no contact at all from Vodacom. </p> <p>Again I contacted Vodacom Customer Care and still no contact from Vodacom.</p> <p> </p> <p>I still have not had any help and my account is still incorrect.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team