HB
Heinrich B
1 reviews | Active since Dec 2023
15 Dec 2023, 11:05
Bad upgrade service experience
An upgrade was performed on the incorrect number on my profile. I've had endless problems and excuses why it is not yet reversed. If I have not contacted them nothing would have progressed. Afrer promising that I will get my voice contract re-instated immediately after receiving the device from the upgrade, it was revealed that it would only happen at the end of the month.
Unfortunately I will have to live with a problem not created by myself and also deal with the issue of the company that I have been with since 1997, not really caring for the customer anymore.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Dec 2023, 13:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Dec 2023, 13:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Dec 2023, 08:14Dear Heinrich.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as a result of the upgrade. Please accept our sincere apologies for any aggravation caused during your upgrade journey.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as a result of the upgrade. Please accept our sincere apologies for any aggravation caused during your upgrade journey.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2023, 08:14
Official
Dear Heinrich.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as a result of the upgrade. Please accept our sincere apologies for any aggravation caused during your upgrade journey.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you as a result of the upgrade. Please accept our sincere apologies for any aggravation caused during your upgrade journey.
Regards
Vodacom Consumer Website Team
Best regards,