Bad upgrade service

I'm due for an upgrade on my package. I did this upgrade online as it is convenient - hahaha - and off course you save on the connection fee. This is not the first time that I've done this and it has always gone pretty smoothly.

When you submit your upgrade order a message appears stating that an agent will contact you shortly. Well it's now 48 hours and no one has even bothered to contact me. Nowhere on the website can I find a "track your order" or anything like that. The only confirmation I got was an email.

If you're not interested in my business and cannot provide the level of service that you brag about, then I will not hesitate to move my contract. I can still cancel and will happily do so if someone else is more willing to provide a service.

This upgrade online is suppose to be convenient, but it has now become an absolute pain.

ANY feedback will be appreciated - if the call centre agents really do care about service.

I will only allow another 24 hours for this useless service and then rather move somewhere else!!