BAD UPGRADE SERVICE!!!!

<p>I recently tried to upgrade my contract on-line. After a waiting for a week, I found that the upgrade request disappeared into thin air. I tried to upgrade again for a second time.</p> <p> </p> <p>A call centre agent phoned me and told me that the phone that I requested on-line a few minutes ago was out of stock and that I had to choose a different phone. While in conversation, she informed me that her system was down and that she would phone me back - which she did several times due to her system being on and off.</p> <p> </p> <p>Eventually, after speaking to her for an hour, the upgrade was concluded and the phone would be delivered in 10x days' time. Today (two weeks later) I phoned to find out where my new phone is and the call centre agent informed me that the upgrade didn't go through and that I had to start all over again!!!!!</p> <p> </p> <p>I think Vodacom's service is pathetic! I'm rather going to migrate my no. to a different service provider than to sit for your nonsence!!!!</p> <p> </p>