AB
Ashleen B

1 reviews | Active since Dec 2016

08 Dec 2016, 11:16

Bad upgrade service

<p>So I'm due for an upgrade and go ahead and do my homework before I go into store to upgrade my phone.<br />On the Web page I put in my cell number so I can see what I can upgrade to. System shows me all the deals I can upgrade to and I choose one. <br />I then proceed to the Store in Southgate so I can do my upgrade.<br />Firstly I'm told that the deal has expired which I don't understand cos why would you advertise a deal that does not exist<br />Then I get told that they can still put my request through but it's out of stock.<br />Because I'm willing to wait until stock is available I then ask when stock will come in. No one knows. <br />So when I ask if I can still upgrade. Use my old phone until the phone comes in I'm told but they cannot do that cos they don't know if they gonna get the phone. <br />So which is it. Can I get the deal or not.<br />This morning I call the call centre and after much difficulty in getting through cos the number stays engaged I get told the deal is not available. Please note that it's still advertised on your website. <br />Guess all I'm left with is to shop around at other networks after being with Vodacom for ever.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team