Bad upgrade return experience

I upgraded through *** on Monday 8 November. Was very helpful. I wanted the Samsung A32 5G, but enquired whether it had an AMOLED screen and the lady assured me that it has.

On Tuesday, 9 November at 10:00 the phone was delivered. Upon inspection I thought let me google the serial code to make sure about the screen. The info I got, was that it is a TFT screen.

I immediately phoned the aftersales number *** to make sure that I can open the box and if the phone is not what I wanted, that I can return it. They assured me that is the case. I opened the box, and immediately saw that the phone has a TFT screen, purely based on the thickness of the device. I put the phone back in the box.

I phoned them again to arrange the return of the device. I was told it would take 2-3 days before they come to collect.

It has now been 15 days since I logged the return, and 5 phone calls to the aftersales department with nobody able to assit me. They say that they will escalate it and send an email through.

I never get any response via email or a phone call.

I'm very upset with this bad, terrible service.

Vodacom, if this is not resolved asap you can say goodbye to a client of more that 10 years.