Bad Upgrade experience with Vodacom online

Done an online upgrade via Vodacom Agent over the phone partly due to the Covid 19 fact to avoid crowded stores. The order was placed with the online agent and amended to verify stock availability. The order was for a Microsoft Surface Pro 7 Core i5 Notebook 8GB RAM and 256SSD specs as well as 10GB a month DATA for a 36 month period. A order was delivered via RAM couriers to me on the 7 July 2021. When I checked the invoice I notice it was not he Notebook I order. I phone to enquire and the agent told me they will collect the wrongly delivered order cancel the upgrade and I can redo the whole process. Today is 3 weeks later and still waiting for a courier collection. Have send several enquiries to customer care with only a automated feedback they will attend to my issue within 24 working hours. Seems those guys is only working 1 hour a week . This is very poor service from Vodacom