Bad upgrade experience through the call Center

I called to cancel my upgrade as I wanted to get my phone in store, the agent persuaded me to continue with the call Center, give me a good deal and get my phone to me before Xmas.

I sat on the phone for about an hour finalising the deal, for a new IPhone 12 Pro Max I asked for an Apple Watch to be added on as an accessory and he advised there will be no change in cost. He then read me the terms and conditions and I asked like 3 times. Does it include the IPhone 12 Pro Max and does it include the Apple Watch, the agent agreed and I was happy. Yesterday I find out they are sending me a straight IPhone 12 with no watch. I’ve tried calling in 10 times to speak to a manager and have it resolved but now I need to wait 3 days for them to look at my issue. So I definitely won’t have the device before Xmas and should have just gone into the store as I wanted to!

So disappointed, I’ve been with Vodacom for 18 years and never received this bad service before!