Bad upgrade experience

I want to express my extreme disappointment and frustration regarding the terrible experience I received with the recent upgrade of my home connector sim. On 12 November 2023, I decided to upgrade my sim card, and unfortunately, the entire process has been nothing short of a nightmare.

After three days without receiving any confirmation of my upgrade, I called the upgrade contact centre and updated my contact number. This was because the number captured on my upgrade was for a data sim, which does not receive voice calls. I was given a waybill number to track my parcel with Skynet, but nothing seemed to happen. After waiting for one week, I called Skynet, and they advised that the parcel could not be delivered. They needed to phone me first to confirm delivery, but my parcel had my data sim phone number as my contact info. I was asked to phone Vodacom and update my contacts, but from there on, it became a series of back and forth activities that proved fruitless.

I spent weeks trying to update my number, but nothing seemed to work. On 01 December, when I called Vodacom, I was told that the parcel would be returned to them, and my upgrade would be canceled. In frustration, I decided to drive 40km to Skynet's East London offices. But even there, I was told that my parcel was transferred to Inter Town Transport. I found my parcel there and it was handed over to me without even asking for my identification and proof of address.

The incompetence and lack of coordination between Skynet, Vodacom, and Inter Town Transport are unacceptable. It is clear that someone who should have known better mistakenly put my data sim phone number instead of my upgraded home connector sim phone number. If the right number was used, this entire inconvenience and mess could have been avoided.

As a paying customer, I am appalled by the service I received and the apparent lack of concern for the inconvenience this experience has caused me. I would like a full explanation of what went wrong and what you propose to do about it. I also expect compensation for the costs I incurred driving to the courier offices to collect my parcel, the time wasted, and the stress this ordeal caused me.

I hope this complaint will not fall on deaf ears, and something substantial is done to avoid this kind of gross incompetence in the future.