JF
Johan F
1 reviews | Active since Jul 2014
10 Sept 2020, 13:18
Bad Upgrade Dept. Service
I have done a Upgrade on one of my contracts more than 24 Hours ago with vodacom online, no answers or confirmations from them, if i phone trough no one can tell me the status of my upgrade. Vodacom service is really going down the toilette. If some one from Vodacom Management upgrade dept. can give an answers. Do i cancel the upgrade and go to a store or do i cancel my contract and go to another carrier?
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Vodacom's replyOfficial
10 Sept 2020, 13:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2020, 13:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JF
Johan F's updateReviewer Update
11 Sept 2020, 11:37Day 3 no one has contacted me and if i call vodacom they keep saying some one will contact me back 3 days waiting for some one to call me back.......
JF
Johan F's update11 Sept 2020, 11:37
Reviewer Update
Day 3 no one has contacted me and if i call vodacom they keep saying some one will contact me back 3 days waiting for some one to call me back.......