Bad upgrade deal

<p>I am a Vodacom customer for 18 years with 6 running contracts, but I dont understand how they think. I had the same problem early this year as well, but they dont even respond to my complaint. For a long time I like to upgrade 2 of my contracts in December at Makro it help me to get a gift voucher for christmas time. But now they can only help me on a new contract not a upgrade, tell me do this make sence to give a new person a better deal than a 18 year old customer. Makro say that Vodacom give them more commission on a new customer. I want to upgrade a flexi 350 and a flexi 500 and get a new 5 gig router contract but it look like its not gonna happen. And if you try to call their customer service you hold on until you give up. I am serious this way millions of people will leave there is a number of services.</p>