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Nonhlanhla ....
1 reviews | Active since Feb 2019
03 Apr 2023, 11:20
Bad Upgrade
I recently upgraded my line and for some reason Vodacom charges me two packages on one number. Now they are unable to rectify their mistake and they don't know what must me done. I will not pay two packages on one number. This is bull**** service I'm getting and a struggle being transferred from department to another without a resolution. I will not pay for two packages on one number.
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Replies (2)
Vodacom's replyOfficial
03 Apr 2023, 12:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2023, 12:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nonhlanhla ....'s updateReviewer Update
13 Apr 2023, 06:14I am still waitin for feedback from vodacom. How long does it take to get back to a customer.
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Nonhlanhla ....'s update13 Apr 2023, 06:14
Reviewer Update
I am still waitin for feedback from vodacom. How long does it take to get back to a customer.