Bad upgrade and cancelation experience with Vodacom Direct

I phoned vodacom cancelation department on the morning 28th Feb 22, 10:55 / 40m14s, spoke to Azande Khumalo to cancel 2 cellphone contracts, which was done by him. After cancelations I asked Azande Khumalo for a quote on 2 samsungs (galaxy A52S 5g and galaxy S21 FE) which he did and he said he will phone around 15h00 for my decision, but he only phoned 17:54 / 9m2s I told him I can get a better deal at our local Vodacom store, he said he will phone the following morning 1st March, but I told him I'm going to town( we living outside Upington) and that he must phone 13h00 1st March I went to our Vodacom store to do a better upgrade deal as advertised in the Vodacom booklet, but I couldn't, the system was blocked by Azande Khumalo, the I start phoning Vodacom (from 2 different phones to get through),11h57 / 17m16s, 12h15 / 1m 25s, 12h17 / 9m24s, 12h23 / 9m37s, spoke to a few agents they unable to assist, Azande Khumalo only phone 12h54 and said there's a cell phone out for delivery, I accepted nothing. I phoned back 13h56 / 15m4s after an agent couldn't help to cance this upgrade contract R909.00 pm (I never agreed nor accepted) I asked agent to speak to a manager but I was unsuccessful How the he'll can a agent send out a phone to me that's not even affordable to me, I'm a pensioner and it's not even one of the 2 phones we discussed, he didn't even asked my address as we moved This is unacceptable, and made me very upset can't upgrade now

Hellopeter please help