Bad Upgrade

<p>My husband did an Upgrade over the Phone with one of Vodacoms consultants. He took the Samsung S7 and Tab3 Combo. on the day of delviery he received an Invoice of R1809 for the Tab3. We thought it was just for Vodacom's reference. But on the 3rd of January the debit order went of for the Amount with the monthly installments amount. There wasn't enough money in the account so the debit order came back, we phoned Vodacom and complained, they charged us an extra R100 for the debit order that dit not go through. after several phone calls to them, I finally emailed the situation to customer care @ vodacom on the 18th of January. Tshepo Moletsane phoned my husband to discuss the matter and Reference no: 1- ********** 356247 was issued. On Monday 23rd of January I phoned Vodacom again to discuss the matter at this stage they said that no one has yet been assigned to the case so it was send to the Supervisor for escalation but I must phone back on Wednesday if no feedback was received. I phoned and still no feedback. but on the 1st of February the Debit order will once again go off for the total outstanding amount which will include the invoice and extra charges for the debit order not going through the 1st</p>