Bad & unpleasant service

To whom it may concern:

I would like to share with you my terrible experience with vodacom and shocking lack of customer service. I have been a vodacom client for more than 5 years but I am strongly considering cancelling all contracts and moving to a capable cellular provider.

I have been due for an upgrade since Nov 2017 but I have not yet decided what contract or phone I would like to take- until VODACOM contacted me on the 11th of December with a great deal - whoever phoned me said that i can get an Iphone 6S Plus with R200 airtime for R299 per month. Immediatly I was super excited and I decided to take the deal. The VODACOM employee told me to apply online which I did on the 12th of december. Online it showed that the contract was approved. I waited until the 15th of December for any further updates but nothing happened and no one contacted me. I decided to phone customer care that same day to find out what the hold up was. I reached a very *********** VODACOM employee with no people s****s or interest in assisting me- when I enquired about the delay she simply said that the Iphone 6S plus has been discontinued and that I must cancel the deal online, there's nothing she can do about it. She also said that the phone has been discontinued before the 7th of December when their deals are updated online therefore it would not have been impossible for me to order that phone in anycase. HOW ON EARTH DO I UPGRADE ONLINE TO A PHONE (CONTRACT) THAT DOESN'T EXIST?? ESPECIALLY SINCE A VODACOM EMPLOYEE PHONED ME OFFERING IT TO ME! She refused to assist me further and actually put the phone down in my ear - totally unacceptable!!

I then phoned customer care again explaining the whole situation to another consultant, he tried to assist - he offered me an Iphone 6 on that same contract but I already have an Iphone 6 - I am looking to upgrade therefore that is not acceptable. The next offer was the Iphone 8 at R699 which is totally ridiculous and definitely not in my budget after being offered an Iphone 6S plus for R299 just a couple of days ago. He then told me to send an email to ********** and that she will contact me. Till today I am yet to get a reply to my email or a call from customer care.

I phoned customer care again Yesterday 19/12/17 and spoke to Janelle and Cherise - neither one being able to assist me.

VODACOM IS THE MOST UNRELIABLE COMPANY I'VE EVER DEALT WITH. This is also not my 1st "hiccup" with Vodacom, everytime I have to upgrade or sign a new contract there is some sort of problem from Vodacom's side! However this time I will not just let it be..