Bad unfriendly service and difficult app

Going to Blue route mall Vodacom you can guarantee you will get bad unfriendly uninformed service staff have no interest in service and walking in I wasn't even greeted and when I approached a guy named sibo he did not seem interested in helping me with how to bank my vodabucks or why I couldn't bank it anymore he told me get the app I eventually was forced to with limited space on my phone and oh no I still can't figure out how to bank my vodabucks how and why would Vodacom make customer service so difficult and not user friendly the staff and the app seriously pathetic.