JK
Jan K
1 reviews | Active since Apr 2019
06 Apr 2019, 11:32
Bad Turn around time Vodacom
Hand in phone for repairs at Vodacomworld 05/02/2019. Vodacomworld informs me on 26/03/2019 the phone is ready for collections. 7 weeks later to repair a cracked screen. Collect phone at Vodacomworld, waiting 1 hour and half for service. Good job Vodacom. Not impressed.
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Replies (2)
Vodacom's replyOfficial
06 Apr 2019, 15:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2019, 15:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Apr 2019, 11:38Dear Jan,
We tried calling you today and your number seems to be engaged. Should you still require assistance with your query. Please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
We tried calling you today and your number seems to be engaged. Should you still require assistance with your query. Please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Apr 2019, 11:38
Official
Dear Jan,
We tried calling you today and your number seems to be engaged. Should you still require assistance with your query. Please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
We tried calling you today and your number seems to be engaged. Should you still require assistance with your query. Please contact our Repairs Head Office on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team