SS
Sello S

1 reviews | Active since May 2021

31 May 2021, 10:48

Bad treatment Vodacom Mmabatho

On 31 August 2021 I telephonically spoke to Thabo at Vodacom Mmabatho and requested that I would like to active a data sharing some on my existing data contract at an additional cost of R25 pm as advertised.I told him that I was calling from Pretoria but would like the SIM to be issued in Mmabatho to a student. Thabo said there was no such deal but I must try and find from Vodacom on line , I requested that him to find out about the deal and come back to me as I wanted the SIM to be collected by the student in Mmabatho but he refused,I then asked him for his surname and he responded by saying I have no right to know his surname,he ended our conversation by banging the phone.I called the Mmabatho office several times and could not go through.I suspect that I am blocked. I tried Vodacom online and was told to call Customer care ,where I was referred back to Customer care or my nearest shop. I find this very frustrating, especially in view of the fact that I have been Vodacom client for over ten years. As I write this I am clearly aware that nothing will happen to this *********** and Thabo at your Mmabatho branch nor others that just keep on sending from pillar to post. If that is so ,I henceforth request the cancellation of my existing contract. Yours sincerely Sello Seanego

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Replies (1)
Vodacom
Vodacom's reply31 May 2021, 12:35
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team