SvdM
Stephan van der Merwe
1 reviews | Active since Mar 2015
01 Sept 2019, 13:46
Bad treatment at Vodacom Cape Gate.
I went to the Cape Gate branch of Vodacom to enquire about a query. As the system was down, I was unable to have my query resolved, which is understandable. But what put me off was the general attitude of the African lady that assisted me. She did not greet, and I had the distinct impression that she just wanted to be rid of me. I have been a Vodacom client since 2005, and have never received such a stink attitude in any of the Vodacom stores I visited. I was so upset by the treatment that I didn't even get the name of the lady that brushed me off.
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Replies (1)Vodacom's replyOfficial
01 Sept 2019, 21:39 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Sept 2019, 21:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
