JM
John M
1 reviews | Active since Nov 2012
06 Jul 2021, 14:33
Bad to worse
What has happened to Vodacom??? I haven't had an uninterrupted call in my area for months. I tried to call the care line 082135 and was told the number is temporarily unavailable, then I tried email and the website says that's unavailable. Seems the only thing that works with them is their stop order system. EPIC FAIL! Just in case anyone from Vodacom reads this and gives a damn, the area I refer to is Craigavon (Fourways) JHB
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Replies (2)
Vodacom's replyOfficial
07 Jul 2021, 08:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jul 2021, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JM
John M's updateReviewer Update
23 Aug 2021, 15:43I originally posted my complaint on the 6th July. Several people from Vodacom and all calls dropped as per my original message. I was assured that it would be looked into and sorted out within a month. Nothing has happed but the bills keep coming. Thank God for Whattsapp but it doesn't help for business calls. The service is bordering on unusable.
JM
John M's update23 Aug 2021, 15:43
Reviewer Update
I originally posted my complaint on the 6th July. Several people from Vodacom and all calls dropped as per my original message. I was assured that it would be looked into and sorted out within a month. Nothing has happed but the bills keep coming. Thank God for Whattsapp but it doesn't help for business calls. The service is bordering on unusable.