BAD TO WORSE

I don’t know why I took up a contract with Vodacom. I regret this decision with everything their service is bad. I complained about them not delivering my phone on time and after they delivered my phone I thought I am done with stressing but God that was only the begging. when people call me I can’t see their cell phone numbers its always Unknown numbers when I called Vodacom they tell me that I have to pay for them to activate "something" that will make the incoming call numbers visible God why didn’t the consultant that helped me tell me about all this things ? Now I must answer my phone first then I will know who I am speaking to. Now the debits order part, I was told that they will debit R250 from my acc but they took R296. Can somebody just tell me what’s wrong with Vodacom their service is dropping every day? They took the wrong amount and now my school fees money was short because of their incompetency. I am sooooooo disappointed