Bad to no service out of bundle charges

<p>i wanted to pay my account today for number *** and then i saw my next statement is R4400 which is impossible, none of you staff can assist, i called in numerous times and i get told i will get my itemised billing in a few mins. went to n1 city they told me i need to go to canal walk for help, waited an hour in the que and i was told sorry we don't know why i was sent there. I have a soft lock limit of R50 my account was working all month now i can slammed with a bill like this. i need this matter sorted asap and everytime i use to pay my account they did inform me that i have a soft lock limit of R50.</p>