SB
Shanna-Leigh Botha

1 reviews | Active since Apr 2014

17 Jan 2017, 15:08

Bad to No Service

<p>Over two year ago we relocated to PE from EL. I send in a letter for Notice for change of address. </p> <p>It wasn't done. I have been into a branch to fill in change of Address forms 3 times - Still not done...</p> <p>I have phoned the call centre numerous times, left referance numbers etc for management to come back to me. Never done. </p> <p>If it wasn't for the Vodacom app, so I can see what is happening with my account, I would be in the complete dark. And thanks to the app, i now recieve my statements via e-mail. </p> <p>But I still need my address changed!!!</p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply17 Jan 2017, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SB
Shanna-Leigh Botha's update26 Sept 2017, 08:51
Reviewer Update
We are now 8 months later!!!!!! My address has still not been changed. I am seriously considering cancelling all my contracts, even though I have been with Vodacom for years..
SB
Shanna-Leigh Botha's update03 May 2018, 15:03
Reviewer Update
Believe it or not, My address was only changed a month ago. After 4 years of fighting>>>>