Bad to GOOD experience

An initially BAD situation was turned on its head yesterday. Last week I re-initiated a new contract with Vodacom through one of the dealers that services our company. All seemed well until yesterday when I tried to use my cell as a hotspot and found that 7GB of the 13 I purchased last week was GONE. In addition 400 odd minutes which had been paid for on the previous contract were GONE. I called into the call centre and my first interaction was poor to say the least. The young man I spoke to just said that is the way it is - you are on a new contract and the history gets wiped. Not one for accepting I asked to speak to a supervisor and was kept holding on for AGES. He came back and said the supervisor would call me back. To date no call. However I called back yesterday afternoon and got out to a wonderful young woman DUDU who went the extra mile - asking for patience - to confer with the supervisor. She immediately gave me some airtime on my phone (as I had NOTHING, no data, no voice minutes, no SMS's). This morning I logged on and my data has been restored. My historical minutes have still not been restored, but at least my new contract has kicked in today and I can work. A BIG SHOUT OUT to DUDU. You rock. To the young man - get your attitude right.