MJ
Mari-Louise Joubert

1 reviews | Active since Jun 2015

09 Sept 2016, 06:28

Bad Terrible Service

<p>I upgraded earlier in August to a Samsung S7 Edge - as advertised you should recieve a Samsung Tablet, powerbank and 10G once off data..... but NO! Had to settle for the cheaper Vidacom tablet, no powerbank and still waiting for my data - dis phone the shop where i did the upgrade - their response "not my problem" phoned vodacom upgrades - after days of emails and phone calls their response - "not our problem"!!! Now tell me whose problem is this???? Ive had a contract with vodacom for over 8years and this is the service - cant even call it a service!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply09 Sept 2016, 07:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Sept 2016, 11:52
Official

Morning Mari-Louise,

As discussed the matter has been resolved.

Regards,

Cassandra