GE
Gerrit E
1 reviews | Active since Apr 2015
18 Jun 2021, 09:51
Bad Terrible Inexplicable Vodacom Service
Vodacom stopped my debit order after my bank account was frozen for a week due to hacking.
Thereafter the call center reinstated my debit order. However, this was not the case and was informed my service will be stopped. For the second time I spoke to your people and the reinstated the debit order and assured me that it is reinstated.
This morning Vodacom cut my service!
You Vodacom stopped the debit order. I did not. You keep on not reinstating it after I spend hours waiting for the call centre and explaining.
You should be ashamed of your poor service.
I am now without service and a promise of reinstatement.
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Replies (1)Vodacom's replyOfficial
18 Jun 2021, 11:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2021, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
