GE
Gerrit E

1 reviews | Active since Apr 2015

18 Jun 2021, 09:51

Bad Terrible Inexplicable Vodacom Service

Vodacom stopped my debit order after my bank account was frozen for a week due to hacking.

Thereafter the call center reinstated my debit order. However, this was not the case and was informed my service will be stopped. For the second time I spoke to your people and the reinstated the debit order and assured me that it is reinstated.

This morning Vodacom cut my service!

You Vodacom stopped the debit order. I did not. You keep on not reinstating it after I spend hours waiting for the call centre and explaining.

You should be ashamed of your poor service.

I am now without service and a promise of reinstatement.

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2021, 11:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team