Bad Terrible Customers VOdacom Fibre Relocation Team

Item: Vodacom
Rating: 1
Author: Thabo M

Would like to share a worse BAD customers service from Vodacom fiber relocation team, Vodacom has an SLA of 30 days to relocate a customer Fibre installation, From the ***1...after contacting coda I have only received this but no follow ups.. Vodacom Siebel EBU: Service Request SR*** has been created. NoReply(2-DQ8BR0S).

Vodacom pls fixe your customer service ...you don’t respond even contacted via Twitter or Email ...your call center 1st level is also pathetic ,same feedback “will escalate “Thus SUCKS!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Sept 2020, 14:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Sept 2020, 14:04

Official

Thabo M's updateReviewer Update

02 Oct 2020, 07:37

@Vodacom you don’t value your customers ...
Your reply is pure LIES and **** you never called me BaCK!!
I locked a request on the 1September2020 today is 02Octover2020..

Why do you say it takes 30 days to relocate fiber??
Have you called or recolated mine??

STOP ???? with lies.......your customers services SuCKS SIES!!!!

Thabo M's update02 Oct 2020, 07:37

Reviewer Update