Bad taste!!!

I have been trying too change ownership of our account at Vodacom. My husband G Sadie passed away! Have been trying too change the mane member for almost two weeks! Was told it will take 3 days from Monday the 10 February 2020. Still waiting. Cresta Mall store made me pay the acc! Which i did! Now they probably going too ask me another’s months Payment. This company have no compassion for their clients personal loss otherwise they would have done it so that i have one less thing too worry about! Joan Sasie