Bad Systems. Bad Upgrade Experience.

... Me: "Hi. I placed an upgrade order online yesterday. It gave me a reference number and displayed that a call center agent would contact me within 24 hours. This did not happen, which is why I have called you." Vodacom Upgrades Call Centre Agent: "Yes sir. Sometimes the online orders department doesn't call you back. Can we process your upgrade on the phone now?" Me: "Yes please. Can I give you my reference number?" Vodacom Upgrades Call Centre Agent: "No sir. That reference number won't work here. We will have to start again on the phone." ... Vodacom Upgrades Call Centre Agent: "I'm sorry sir. That phone colour is not in stock." Me: "When I placed my order online yesterday, it clearly displayed 'Stock available online'." Vodacom Upgrades Call Centre Agent: "Sorry sir." ... Vodacom Upgrades Call Centre Agent: "I'm sorry sir. We cannot process your upgrade as your account is in arrears." Me: "No it isn't!" Vodacom Upgrades Call Centre Agent: "Yes sir. I can see on the screen that you are in arrears for R0.00. You will need to speak to the accounts department. I'll put you through." Me: "Hang on! So what happens with all the upgrade information you just processed?" Vodacom Upgrades Call Centre Agent: "It won't go through. I will have to cancel it." ... Me: "Hi. Is this the accounts department?" Lady on line: "No sir. This is customer care. Can I put you through to the accounts department?" Me: "Yes please." ... "If you are calling about your cellphone account, press 1" Me: Pressed 1 "If your account is in arrears, press 1" Me: Pressed 1 ... Me: "Hi. I just tried to process an upgrade but my account is in arrears for R0.00. Can you please help me understand this?" Man on line: "I'm sorry sir, but you will have to speak to the accounts department about that. Can I put you through?" ... ... Accounts department agent: "I can see that your debit went off on the 2nd. I have asked the IT department to correct this. It will take up to 2 hours and then you can try your upgrade again." ... Me: Having second thoughts.