Bad support service

<p>I contacted the Vodacom customer service centre twice now with the issue that I cannot send a sms to a premium number from my Huawei P8. First operator didn't know what a premium number is, second one couldn't help me and logged a query with support, support didn't get back to me so I had to say I had no feedback, then I get a message saying follow these steps (which is for a SAMSUNG phone by the way and I have a HUAWEI phone) and that the query is closed. No phonecall asking what model or phone I have, no follow through to check if I came right and in the meantime I am STILL not able to send to premium numbers and cannot find these settings on my HAUWEI and Vodacom doesn't seem to know how to do it. So why am I with you as a service provider if you cannot even give support for a phone you are offering with your contracts????? </p>