TK
Thabo K

1 reviews | Active since Jun 2025

14 Jun 2025, 17:20

BAD SUBSCRIPTION

One of my phone that was on contract list got Vodapay activated and added recurring data of 100GB into the package, installments went from R861.00 to R2700+.

I then went to headoffice "Vodaworld" as they couldn't help me at the store. One of the assistance adviced me to pay R2700+ and cancel subscription aslo delete the application, which I did.

The next monthend same amount got deducted, went back to further understand what's going. An assistance checked on their system indeed subscription was canceled. It happened again the follow monthend, i reversed it for 3 months. On the 4th month I payed R8300+ . Still same issue happened. I completely stopped paying.

The matter was then transferred to the lawyers for collection. They called, my question to them was, did Vodacom gave you the whole story and prove of payment? their answer was no. I requested them to contact me when for Vodacom gave them full details. It's been 4 years now, no one ever contacted me. They listed me on credit bureau.

0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2025, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team