Bad stuff at Vodacom Repairs Greenacres 0.0000% Customer Service

I submitted my phone for repairs to the store Vodacom Repairs Greenacres around 6th January and I was told my account its in areas I immediately settled the account, 2 days later I call for an update on repairs I was told the account it's in areas, I then contact the Call centre for assistance cause at the store they took the payment but still they say they can't see the payment, call centre agent assisted me and activated everything on her side, I call the store again they said am in areas, I went to the store to the person I made payment to we call Vodacom billing they said it was system error but she has updated it, account it is up to date that was Monday afternoon, the consultant at the store promise to call me back and update the insurance by Tuesday, I waited the whole day, today I decided to call the store again for an update I was told the account is in areas, I called Vodacom insurance they said account it is up to date and my phone won't repairable I must claim another phone. I went to the store they still said they can't help me cause I have outstanding amount but I showed them the payment I made to their store instead I was told they don't have proof cause all payments are going to Johannesburg.

The lady who deals with claims advise that the claim number I was given by the call centre agent was **** and my phone will be repairable, 15min later after standing she change the story again that she confirmed with insurance that I must make the claim new phone of which initial I told them that but cause maybe am black I bring **** ref number to store. I decided to take all my items and left the store...2 min later I received the SMS that I refuse to accept the quote sent to me, no one sent me the quote of any amount or anything I told the lady that am here to get my phone I will pay whatever access fee cause I use my phone for business now after all the efforts I made to try to get things done to cause the store is not giving any update or progress they still tell me am bring **** claims, my account it is currently due for upgrades but I doubt if I want to continue with Vodacom, I started to use Vodacom 2009 - till present when started to use the phone I used Vodacom but this *** service am getting I'd never advised anyone to use Vodacom.

Bad bad bad bad stuff