ZS
Zain S

1 reviews | Active since Mar 2018

05 Jun 2018, 14:30

Bad start for new client

So I had the following complaint on Friday: Hellopeter MENU Miss information A review of Vodacom by Zain S on 1 Jun 2018 Share Comment Report Miss information This Saturday I took out 2 contracts R77 each at game stores cresta. So I had to pay upfront R202 thinking this was the activation and admin fee. To my surprize it was not, nobody informed me I had to pay anything else before the next debit date But today I get 2 notification from my account saying vodacom not paid R157,85.so I called and spoke to a guy informing me theres nothing he can do as now I have rejected orders and this is totally unacceptable. How do you do this to people how do I pay 2 upfrony fees? Is this contract really made to **** me before I even use it? I also dont kniw how you going to get ypur activation fee this month, Coz its going to be like squeezing water out of a rock.whos going to pay for my rejected debit order?....after all that I got a call on Friday from a lady telling my a credit will be done on my account for my bank fees as they are waiting for it to bounce back and the other money will be creditted to my vodacom account. Fair enough they credited my vodacom account but what about my bank fees either vodacom are big ***** or there must be something wrong with my hearing. Fyi ive been tested my hearing is fine. What do I do? EISH

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Replies (2)
Vodacom
Vodacom's reply05 Jun 2018, 14:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Jun 2018, 12:15
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,