Bad Srevice

I put in a complaint about Vodacom on Hellopeter about 2 weeks ago and Vodacom responded that someone would contact me shortly. Well, guess what, I'm still waiting. I have phoned in to their complaints line 11 times, people say they will phone you back and it doesn't happen. I received one call back somewhere in the middle of the calls but there was no feedback and they said they would phone me back again, did not happen. Finally yesterday, I spoke to a supervisor as like most of the other times and asked for a senior manager to contact me. (Done this once or twice before). I did get a call back but my problem is still not resolved. Vodacom your customer service SUCKS.