1 reviews | Active since Jul 2015

06 Jul 2024, 17:15

Bad spec descriptions

It's been years now that I've experienced the same issue.

All I've been looking for since 2019 is a phone which can take 2 sim cards AND an SD card. Together At the same time

First I couldn't even maybe get such a thing, since vodacom refused to sell dual sim phones.

Then, the same issue kept occurring and I'm sick of sending phones back and having to reinstall and format phones. Since they keep sending me hybrid phones which can take EITHER two Sims or A SIM AND A SD CARD..... NOT ALL TOGETHER NOT AT THE SAME TIME.

This happens even when the agent promises me otherwise, but I have come to the conclusion, that the agents, as myself, read the descriptions vodacom put on their website, which never stated the truth.

Vodacom, fix this, it's been 5 years struggling with the same issue.

I'm gatvol.

Also, please tell me which of your damn available phones can take 2 Sims, as well as a sd card, together, at the same time...

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2024, 18:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Jul 2024, 11:10
Official
Dear Nandi.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided.
 
Regards
Vodacom Consumer Website Team

Best regards,