MR
Maria R
1 reviews | Active since Nov 2020
06 Nov 2020, 22:47
Bad sirves
I cancelled a contract that expired 2 months ago and thy still did not stop it meanwhile i still have to pay each month i went to vodacom myself thy say thy cant help me i have to fone to cancel wich i did several times each time thy say it's cancelled just to see end of month it's not,how do we get this cancelled I'm going to go mad u don't get anywhere with then..Vodacom is the wost ever...
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Replies (2)
Vodacom's replyOfficial
07 Nov 2020, 11:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2020, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Nov 2020, 15:51Dear Maria Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that you can only cancel the contract in December 2020. The account holder needs to call the Retentions Department if he wish to cancel the contract. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Nov 2020, 15:51
Official
Dear Maria Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that you can only cancel the contract in December 2020. The account holder needs to call the Retentions Department if he wish to cancel the contract. Regards Vodacom Consumer Website Team
Best regards,