RT
Roelien T
1 reviews | Active since May 2013
05 Dec 2023, 18:28
Bad signal/service
We recently took out a LTE 4g contract. On the day we explained to the sales person that we are moving to a small holding and there is no fibre. We need the signal and the download and upload speed to be fast enough for my son to play online games by using a LAN cable. The speed is so slow he can't even do a Google search. We would have never done the contract if we new this would happen. I would have gone with a different provider.
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Replies (2)
Vodacom's replyOfficial
06 Dec 2023, 07:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2023, 07:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RT
Roelien T's updateReviewer Update
10 Dec 2023, 08:51The website team did make contact but up to date the Network team haven't made contact with me. So my problem is still the same
RT
Roelien T's update10 Dec 2023, 08:51
Reviewer Update
The website team did make contact but up to date the Network team haven't made contact with me. So my problem is still the same