CvdM
Callie van der Merwe
1 reviews | Active since Feb 2021
20 Feb 2021, 11:26
Bad signal in Farming community
We have been battling with bad signal in our area for the past 3 months. Have reported the issue numerous times. The call center keeps on telling me that the issue has been forwarded to the engineering department. We are a farming community that have no other way of communicating but with cellular phones. This is a security issue for everyone living here. I also have 2 LTE lines for business which I can rarely use. Reference numbers: A9-NHEQ-BS186 A9-NHE9-BN101
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Feb 2021, 16:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2021, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CvdM
Callie van der Merwe's updateReviewer Update
24 Feb 2021, 08:35I appreciate the mail , but this will be the 4th time that a consultant contacts me and "sent it the engineering department" It has been more than 2 months , 3 months if I count initial communication
CvdM
Callie van der Merwe's update24 Feb 2021, 08:35
Reviewer Update
I appreciate the mail , but this will be the 4th time that a consultant contacts me and "sent it the engineering department" It has been more than 2 months , 3 months if I count initial communication
CvdM
Callie van der Merwe's updateReviewer Update
08 Mar 2021, 11:46Contacted by consultant, said request was send to "specialist"
Still bad signal, 2 weeks later. Which means I am paying for 2 LTE Lines without service
Still bad signal, 2 weeks later. Which means I am paying for 2 LTE Lines without service
CvdM
Callie van der Merwe's update08 Mar 2021, 11:46
Reviewer Update
Contacted by consultant, said request was send to "specialist"
Still bad signal, 2 weeks later. Which means I am paying for 2 LTE Lines without service
Still bad signal, 2 weeks later. Which means I am paying for 2 LTE Lines without service