mP
monique P

1 reviews | Active since Sept 2019

02 Sept 2019, 09:33

Bad signal

Vodacom is probably the most expensive service provider but you never seem to have network connection. Since about 6 this morning i have not had signal which is very frustrating. You advertise how you have the beat network coverage but there is just non what so ever . The worst part is if you don’t have signal , you have to call this number to report it and pray that 30 other people will log a complaint as well in order to get the signal boosted .

Please stop with the false advertising and rather start doing something about your bad service.

0
Replies (2)
Vodacom
Vodacom's reply02 Sept 2019, 10:29
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Sept 2019, 08:11
Official
Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards Consumer Website Team