GT
Gerhard T

1 reviews | Active since Feb 2015

31 Jul 2015, 14:37

BAD SIGNAL, BUT COMPLAINTS NOT RESPONDED TO

After numerous complaints of bad signal in our area, that after our signal wasn't to bad at all, we still battling with bad signal. Our company went with Vodacom contracts, because at the time it was the best service provider in our area. <br> When phoning the customer care centre you are asked to lodge a complaint, but you never get any feedback whatsoever . When a person then phone back, you are passed from one consultant to another, with the last one promising to phone you back, but never does.<br> In the last 2 to 3 weeks our signal have become even worse, with no landlines anymore, cellphones are our only means of communication in the area.<br> The new advertising campaign of Vodacom is also a big bull dust story as we have very little to no signal anymore. All our signal had been \high jacked"in order for other people to have \""too much signal\"". We would like an answer within one week otherwise we will move all our contracts (11 numbers in total) to another service provider.<br> """

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2015, 08:36
Official
Hello Gertjie85,

Kindly note your Hellopeter Complaint has been reviewed and addressed, please to our telephonic consultation.

Regards,

Consumer website team