JvdW
Jaco van der Walt

1 reviews | Active since Aug 2019

24 Feb 2026, 11:44

Bad Signal all the time.

We are a paying customer of Vodacom for nearly 26 years. And I am very discussed with the signal we are receiving, not only by our residence but everywhere in SA. We are experiencing so much outages on the plot/farm we are staying. We work from home and we do not have signal. Now for days it has been coming and going. We have complained numerous times and the problem gets solved and then days later younhave to wait up to 5 - 10 even more days for them to restore the signal. We have been told last year that they will put up a tower to stop the problem, but nothing. We are losing business and cannot call out should something go wrong or we need assistance. We pay our contracts every month , but for what, if we dont pay, they simply cut of the lines, but when there is no signal, nothing gets sorted and it is always a fight to get signal sorted that normally takes days to sort. This is unacceptable from Vodacom. Please Vodacom you are a big compa y and this should be not that difficult to sort out. Get your signal in order in SA.

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2026, 12:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team