Bad Signal

<p>Good day. I've been fighting a losing battle with Vodacom regarding signal problems at my house. I have contacted the call center and after half a day of waiting and being sent from pillar to post I was told that Vodacom would get in touch with me. I did receive a call saying that Vodacom needed to install a booster at my house. Needless to say nothing came of this and never heard from them again. I then emailed ********** also to no avail as they just never get back to you. Now my question is this. HOW ELSE DO I GET VODACOM TO SORT OUT THEIR ****?</p> <p>See attached conversations</p> <p>From: ********** ********** <br /> Sent: 07 March 2017 01:36 PM<br /> To: ********** /> Subject: Re: Florentia - Bad signal and calls dropped ***~T5JR</p> <p> </p> <p>Good day Helga</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>As per our telephonic conversation today refers to.</p> <p> </p> <p>I have emailed our Network department requesting for feedback.</p> <p> </p> <p>Contact will be made with you as soon as feedback is available.</p> <p> </p> <p>Regards,</p> <p>Verqulene Berry<br /> <br /> On 07/03/2017 09:18 AM, Helga Prinsloo, wrote:</p> <p>Good morning,</p> <p> </p> <p>I would just like to follow up to find out if any decision has been reached yet? Our signal has been really bad this week again. Last night when talking to my hubby, I lost signal and had to walk to the back of our yard to pick up signal. A very unfavourable situation considering crime stats and having my 2 year old walking out into the garden with me - leaving both of us vulnarable.</p> <p> </p> <p>Hoping to hear from you soon.</p> <p> </p> <p>Regards</p> <p>Helga</p> <p> </p> <p> </p> <p>On 2017-02-24 10:25, ********** wrote:</p> <p>Dear Helga Prinsloo </p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>I sent a message to the coordinator for 1- ********** 1840 to contact you with feedback on the matter.</p> <p> </p> <p>Kind regards,</p> <p>Arlene Fredericks</p> <p> </p> <p>Customer Care</p> <p>eService Team<br /> <br /> On 24/02/2017 09:02 AM, Helga Prinsloo, wrote:</p> <p>Good morning,</p> <p> </p> <p>I've logged a call in Early November last year about the signal problems experienced by myself, my husband, my grandma and numerous other people in the area at our residence in Florentia, Alberton. My husband is self employed and as you can imagine, it is causing much frustration on his part when he receives an sms saying that he missed a call - when his phone never even rang. At one stage a technician did phone me with regards to the query and I asked him to phone my husband to arrange a meeting for the installation, and he never did phone him and we where left haning again - waiting, hoping.</p> <p> </p> <p>The 2 numbers (both contracts on my name) is:</p> <p>0 ********** </p> <p> ********** </p> <p> </p> <p>Other numbers experiencing the same problem:</p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> ********** </p> <p> </p> <p>I phoned on numerous occasions during December and each time I was told that my query has been sent to the tech-division. And I haven't been able to get hold of anyone in the tech-division simply because it takes so long to get hold of a consultant at vodacom in the first place - I sometimes have to hang on for up to an hour before my call is answered and then after that point, I either have to hear the tech-division only takes calls up to 4pm or I hang on and then my call is dropped or I hang up when no one answers. I've even had normal consultants saying that they will follow up on my behalf and phone me back the following day, which never happens.</p> <p> </p> <p>One lady that I know said that she also had a problem with dropped and missed calls in the Alberton area and a technician came this week to install a booster.</p> <p> </p> <p>So I am begging you, someone, anyone - please can we have a booster installed at our house as well?</p> <p> </p> <p>Should your require any information, please do not hesitate to contact me or my husband.</p> <p>Helga Ketting - ********** </p> <p>Neil Ketting - ********** </p> <p> </p> <p>Regards,</p> <p>Helga</p> <p> </p> <p><br /> ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "</p>