FM
Francois M

1 reviews | Active since Jul 2016

05 Jul 2016, 08:28

Bad signal!

<p>We are staying on a farm not even 3 km away from a vodacom tower. Ever since the tower was erected we are able to receivce only an edge signal. I am on a red advantage package and are having difficulty to understand why I have to pay the same fee for my package as a person in the city who is receiving a much much beter service and signal like LTE or 4G????</p> <p>What makes me especially angry is that we were promised by vodacom officials, last year allready, that this tower will be upgradetd to a 3G signal in March 2016. Its now July and there isn't even a promise to change it to 3G any more!!!!</p> <p>And if you do enquiries about it, they make you feel like the culprit in the whole situation. I also can't understand that MTN has a full 3G signal on the same vodacom tower and vodacom does not have a 3G signal on their own tower...!!!!!</p> <p>I would like to be released from my contract as vodacom does not keep up to his promise without costs! They dont need me and I need a 3G signal in my office to be able to do my bread giving work!!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2016, 08:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

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