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riaan B

1 reviews | Active since May 2018

25 Apr 2023, 21:23

Bad sevice

Worst customer service ever, a customer for over 20 years, fall behind on one payment and they cut your line, pay the outstanding ballance and you wait 5 hours instead of 2 as indicated to re connect line, bit they are easy to take your money. Being a red vip member means nothing, after 20 plus years i will cancell my contrack. 20 years vodacom and thjs is hkw you yteay customers, no wonder you are loosing yout market share to mtn, you are more costly than mtn but stiil o stayed a loyal customer, bot no mlre, inwork on a customer servive for a long time upmarket mercedes customers and will rever all customer to buy mtn and not vodacom.

PATHETIC customer service

0
Replies (1)
Vodacom
Vodacom's reply26 Apr 2023, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team