Bad sevice

My line was soft lock because i fell behind on payments. I paid the amount in full. Phoned them to ask when the line will be open. Sir it will be open within 4-5 hours. Following day i phoned again. Sorry sir i must send it thru to the IT dep and it will take 24 hours. This morning after 26 hours i phone again. Sorry sir i promise it will be on within the next 24 hours. Tommorrow i will phone them again with the news that I will not upgrade next month but cancels the first of 4 contracts with them and my hallo Peter ref. no.