Bad sevice

I requested a itemized billing for my number on 09/02/2016.I was told that I should fax my ID and a letter stating for which months which I faxed 3 times and even scanned and emailed it.I was told by the call center agents on numerous occasion that I should really fax.Eventually a agent told me management will contact me in five hours to resolve my problem I am still waiting. On the 17/03/2016 a sent a complaint to their complaints department I am still waiting for a response.On my last call I was told that my log has been closed because it was resolved which to me is utter lies.These are the following. dates I called Vodacom with no satisfaction 09/02/2016:11/03/2016:<br> 16/03 /2016 :17/03 /2016 :21/03/2016 and 22/03 /2016. I am really considering changing my service provider