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amanda M

1 reviews | Active since Aug 2019

12 May 2020, 18:30

BAD SERVIVE VODACOM

WE HAVE AMID THE COVID -19 PANDEMIC ARRANGED WITH VODACOM TO PAY OUR OVERDUE ACCOUNT BY 21ST MAY 2020. THEY HAVE TAKEN THE ARRANGEMENT WITH THE PROMISSE NOT TO CUT OUR PHONES. MY HUSBAND IS OVER 60 AND HAD A DUBBLE BYPASS 2019 AND WE CAN NOT BE WITH OUT PHONES AND WE STAY ON A PLOT. TODAY AFTER NUMERIOUS PHONE CALLS TO VODACOM WHERE THEY WERE VERY HELPFULL UNTIL TODAY 8 DAYS BEFORE THE DUE DATE OF OUR PAYMENT. THEY CUT OUR PHONES AND DONT GIVE A DAMN THAT OUR PRESIDENT HAS ASKED FOR COMPANIES TO ASSIS. WE HAVE A CONSTRUCTION COMPANY AND THE "PRESIDENT" ONLY ALLOWES US MAYBE BACK AT LEVEL TWO. NOW WE CANT EVEN PHONE TO GET OUR MONEY IN THAT WAS SUPPOSE TO BE IN BY THE 20TH MAY 2020 VODACOM IS NOT WILLING TO ASSIST ANYBODY EXCEPT FOR "LEARNING " IF THEY EER DID WHO KNOWS SO MUCH FOR BEING A CLIENT FOR SO MANY YEARS!!!!!!!! ITS TIME TO MOVE TO ANOTHER SERVICE PROVIDER THEY HAVE JUST BECAME A MONEY MONGER NOTHING ELSE !!!!!!

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Replies (2)
Vodacom
Vodacom's reply13 May 2020, 08:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 May 2020, 09:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team

Best regards,