Bad Servive

About 2 weeks ago I wrote about Vodacom's lack of good customer service.Not responding to 3 e-mails,2 calls to the so called customer care centre and a personal visit to a Vodacom shop in Mombela I was quite hopefull when Hellopeter informed me that Vodacom will get in touch with me soon.Atlast some one from Vodacom contacted me.After explaining the problem I have with their wifi reception that is slow,intermittend and sometimes for hours unavailable.This consultant tried to make some exuses for the bad service I am receiving concerning paying for a service that is sub standard.I agreed that the network can be overloaded by more people using the internet due to the covid 19 lockdown.He then promised me that a technition will investigate my problem and he will contact me within 2 weeks.My reply was that I will appreciate his effort to resolve my frustation with the wifi reception in my area As you could guess no feedback from Vodacom after 2 weeks .I am still frustated ass hell with dealing with a faceless monster for months not resolving my problem by giving a simple explination why their wifi reception is not up to standard.Again I did not receive a reference number and was exited that Vodacom contacted me me as a simple paying customer through the intervention of hellopeter.I believe my intention was not to belittle anyone or company but would like to receive some sort of service which I pay for. All I want now is that Vodacom cancel my contracts due to the fact that their wifi reception and customer service is on par.